You know what it's like. You're thinking about spending some money with a company and you just want to know what other people think about them before you commit. Well that's fair enough! So here's a few things people say about us:
Just wanted to say that we had great service when my partner and I came into your shop on monday. The service from James was great, he gave really good practical advice, not just about clothing but bikes and other equipment, which is invaluable to novice riders like me! We were still in the shop at 7.45 and not once did we feel rushed. Thanks so much! Elka G
Ordered a pair of trousers and turned out to be to big but I returned them and got a smaller pair within just 2 days! Many thanks for the speedy service it was great, thanks alot! Natalie T Just got my order delivered, everything arrived and looks great ! many thanks ! :) Rob W
Some of the best customer service I've seen thx GetGeared, also for your follow up in spite of the fact I had already received my package, cheers. Simon P, Denmark
Excellent gear and excellent service, plus fast, intelligent and friendly communication - very impressed and looking forward to receiving the Sartso trousers shortly. Thanks guys! :D Camilla T
Hi, have rcd my order today , a first class service and would recommend to all bikers. WELL DONE & THANKYOU! Peter G
Many thanks for your excellent service. My order arrived as per your e mail info and I will certainly recommend you to my friends. Les H
I have just received my motorbike cake tin and would just like to thank you for a very fast, efficient delivery service! Also I love the product. Many thanks once again. Julianna
I wanted to thank you and your Leatherhead team personally for the excellent service, after service and customer care you have demonstrated with my first order with Get Geared.
I work for a large German Company which also prides itself on customer service, but the extra mile you went to contact me after you had sent my order to make sure that I had received my wallet and that I was happy with the service was really appreciated, and is the best service I have received for many years.
Again, many thanks for your professionalism, and next time I'm on business in London, I would like to visit and say thanks in person. Rob S
I wanted to let you know about the brilliant customer service I received from James at your Leatherhead store recently.
From the moment I walked in I was made to feel welcome and at ease. I'm on a direct access course at present and as an inexperienced rider wasn't fully aware of what I should or shouldn't buy.
James guided me through the various jacket, trouser and boot options and he was only ever helpful and empathic. He offered me a cup of tea and stayed past closing time to ensure I was completely happy with what I'd chosen. When it came to paying, I bought a crash helmet, which I hadn't planned on purchasing, but the Shark Evoline 2 was impossible to resist!
James is a real asset to your company and I was really impressed by the way your store is presented and range of products you stock. I've ordered a Held rucksack and Held waterproof over-trousers from your website today, which is equally impressive.
I'm looking forward to attending a Sunday morning meet in the near future! Sam H
Item arrived the next day superb service i will use you more. Regards Rob S
The screen arrived today in Australia and was delivered to my office. Sensational service from your company. I am very impressed. This is faster that some things I buy here in Melbourne! Lance
Just a quick message to say that the boots I ordered on Sunday arrived at about 5 pm last night (Tues 13th) Really impressed with your service - very efficient. Anne B
Panniers arrived at 1415 yesterday fitted in about an hour & a half. Happy is the word. Clive P
Clive's panniers! Thanks, Clive!
To the Owner of GG, I placed an order on 8/10. It was delivered at 1005 today and my grandson fitted to his bike at 1230hrs. Please pass my compliments to all the members of your staff who were involved.stores despatch etc for their speedy and highly efficient response. RJB.
My GetGeared Order Arrived This Morning! Fantastic delivery time, thanks folks! TL
Just want to say a quick thank you for the prompt service and delivery of a good quality product. Cheers JG
Just to let you know my replacement El Nino suit was promptly delivered today, thank you very much.
Would like you to know i very much appreciate the return and replacement items being posted at your expense via a professional return procedure.
Virtually all Internet companies i deal with these days behave like Teflon (non stick) when it comes to the return or replacement of goods. Only being concerned for them selves and maximum profit, with little regard to the vulnerable customer. So readily forgetting that the original nature of Internet shopping, all those years ago having to provide a first class, safe and easy retail environment for the customer. Virtual shopping that should at least emulate a customer visiting the best end of a retail high street. Which is what allowed Internet shopping to happen!
Professionalism is not a Fraze, neither is it about idle promise, it can only be observed when there is a problem, or when things go wrong between people!
Thank you for your professionalism and old school approach, and particularly thank you to your committed Get Geared staff.
Who needs to shop at Harrods?...RESPECT to you all!!! WC
I just want to pass on my thanks for your prompt delivery, and the way you kept me informed about delivery of my parcel. DC
My boots arrived and I'm very pleased with them, as I am with the quality of service received from GetGeared.
At every stage I received polite , friendly and helpful service, I will not hesitate to buy from you again and recommend you to fellow bikers. RP
A big thank you for getting my order sorted out in time for Xmas. I shall certainly recommend your site.
Hope you all have a good one. HG
